Privacy Policy

Welcome to Punch Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pizzasspunchs.click, place an order, or otherwise interact with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

This Privacy Policy applies to all information collected through our website, and/or any related services, sales, marketing, or events (collectively referred to as the "Services"). By accessing or using our Services, you acknowledge that you have read, understood, and agree to the collection and use of information in accordance with this policy.

1. Who We Are

Punch Pizza is a food service business operating in the United States. We operate under the domain pizzasspunchs.click and are dedicated to providing high-quality pizza and food products to our valued customers. For all privacy-related matters, you may contact us using the information provided at the end of this document.

2. Information We Collect

We collect information about you in a variety of ways to provide and improve our Services. The categories of information we collect are described below.

2.1 Personal Information You Provide Directly

When you interact with our website, create an account, place an order, subscribe to our newsletter, fill out a form, or contact us, we may collect the following categories of personal information:

• Contact Information: Full name, email address, phone number, and mailing or delivery address.
• Account Credentials: Username, password (stored in encrypted format), and security questions if you register an account.
• Order Information: Items ordered, delivery preferences, special instructions, billing address, and purchase history.
• Payment Information: Credit or debit card numbers, expiration dates, and billing details. Please note that we do not store full payment card data — this information is processed securely through PCI-DSS compliant third-party payment processors.
• Communications: Content of messages, feedback, reviews, complaints, or inquiries you send to us via email, web forms, or other channels.
• Marketing Preferences: Your preferences regarding promotional emails, SMS messages, and other marketing communications.

2.2 Information Collected Automatically

When you visit our website, certain information is collected automatically through cookies, web beacons, and similar tracking technologies. This may include:

• Device Information: IP address, browser type and version, operating system, device identifiers, screen resolution, and language settings.
• Usage Data: Pages visited, time spent on pages, links clicked, referring URLs, search queries entered on our site, and navigation paths.
• Log Data: Server logs including your IP address, access times, request types, and error reports.
• Location Data: General geographic location inferred from your IP address. If you grant permission, we may also collect more precise location data to facilitate delivery services.
• Cookie Data: Information gathered through cookies and similar technologies as further described in Section 8 of this policy.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social Media Platforms: If you connect your social media account to our Services or interact with our social media pages, we may receive certain profile information.
• Analytics Partners: Third-party analytics providers may share aggregated or de-identified information with us about how users interact with our website.
• Delivery Partners: Third-party delivery platforms may share order-related information with us to help us fulfill your requests.
• Business Partners: We may receive information from business partners who co-promote our products or services.

3. How We Use Your Information

We use the information we collect for a range of legitimate business purposes, including:

3.1 Providing and Managing Our Services

• Processing and fulfilling your food orders and managing your account.
• Sending order confirmations, receipts, and delivery updates.
• Providing customer support and responding to your inquiries or complaints.
• Enabling online payment processing through secure third-party systems.
• Personalizing your experience, including saving your favorite orders and delivery addresses.

3.2 Communications and Marketing

• Sending promotional emails, special offers, discount codes, and newsletters, where you have provided consent or where we have a legitimate interest to do so.
• Sending transactional messages such as order confirmations, delivery status updates, and account notifications.
• Conducting surveys, contests, or sweepstakes you voluntarily participate in.
• You may opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly at [email protected].

3.3 Analytics and Service Improvement

• Analyzing usage trends and patterns to understand how customers use our website and services.
• Improving the functionality, performance, and content of our website.
• Developing new products, features, and menu offerings based on customer preferences and feedback.
• Conducting internal research and business intelligence reporting.

3.4 Legal Compliance and Safety

• Complying with applicable federal and state laws, regulations, and legal processes.
• Enforcing our Terms of Service and other applicable agreements.
• Detecting, investigating, and preventing fraudulent transactions, unauthorized access, and other illegal activities.
• Protecting the rights, property, and safety of Punch Pizza, our customers, and the public.

4. Legal Basis for Processing Your Information

As a business operating in the United States, we process your personal information in accordance with applicable federal and state law, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission (FTC) Act which governs unfair or deceptive practices in commerce.

We rely on the following legal bases for processing your personal information:

• Contractual Necessity: Processing is necessary to fulfill your orders and provide the Services you have requested.
• Legal Obligation: We process information when required by applicable law, court order, or governmental authority.
• Legitimate Interests: We process certain information based on our legitimate business interests, such as fraud prevention, improving our services, and direct marketing (subject to your right to opt out).
• Consent: Where required by law, we obtain your explicit consent before processing your information for specific purposes such as marketing communications or non-essential cookies.

5. Sharing Your Information with Third Parties

We do not sell, trade, or rent your personal information to third parties for their own marketing purposes. However, we may share your information in the following circumstances:

5.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to perform services on our behalf, including:

• Payment Processors: To handle secure credit card and payment transactions.
• Delivery Services: To fulfill and track your food orders.
• Email and SMS Providers: To send transactional and marketing messages.
• Analytics Providers: Such as Google Analytics, to analyze website usage and performance.
• Cloud Hosting Providers: To securely store and manage our data and infrastructure.
• Customer Support Tools: To help us manage and respond to customer inquiries efficiently.

All third-party service providers are required to use your personal information solely for the purpose of providing services to us and are contractually obligated to maintain the confidentiality and security of your information.

5.2 Legal Requirements and Protection of Rights

We may disclose your information if we believe such action is necessary to:

• Comply with a legal obligation, subpoena, court order, or government request.
• Enforce our Terms of Service or protect our legal rights and interests.
• Investigate potential violations of our policies.
• Protect against fraud, security threats, or harm to the rights, property, or safety of Punch Pizza, our users, or the public.

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website if such a transfer occurs and your information becomes subject to a materially different privacy policy.

5.4 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified information — which cannot reasonably be used to identify you — with third parties for industry research, analytics, marketing, or other business purposes.

6. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, and destruction. Our security measures include, but are not limited to:

• Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your browser and our servers.
• Secure Payment Processing: Payment card data is processed through PCI-DSS compliant payment gateways and is never stored on our servers in full.
• Access Controls: Access to personal information is restricted to authorized personnel who need it to perform their job functions.
• Password Security: User passwords are stored using strong, one-way hashing algorithms.
• Regular Security Audits: We conduct periodic reviews of our security practices and systems to identify and address vulnerabilities.
• Incident Response: We maintain a data breach response plan and will notify affected users and relevant authorities as required by applicable law in the event of a data breach.

7. Your Privacy Rights

Depending on your state of residence within the United States, you may have specific rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

7.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request that we disclose what personal information we have collected about you, the categories of sources from which it was collected, the business purposes for collecting it, and the categories of third parties with whom we share it.
• Right to Access: You have the right to request a copy of the specific pieces of personal information we have collected about you over the past 12 months.
• Right to Deletion: You have the right to request that we delete your personal information, subject to certain exceptions (e.g., where the information is necessary to complete a transaction or comply with a legal obligation).
• Right to Correction: You have the right to request that we correct inaccurate personal information we hold about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information. We do not sell your personal information as defined by the CCPA.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to certain permitted purposes.
• Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your CCPA privacy rights. We will not deny you services, charge you different prices, or provide a different quality of service because you exercised your privacy rights.

7.2 General Privacy Rights for All U.S. Residents

Regardless of your state of residence, we provide all users with the ability to:

• Access and Update: Review and update the personal information in your account by logging in and visiting your account settings.
• Opt-Out of Marketing: Unsubscribe from marketing communications at any time by clicking the unsubscribe link in emails or contacting us directly.
• Data Portability: Request a copy of your personal information in a structured, commonly used, and machine-readable format where technically feasible.
• Account Deletion: Request the closure and deletion of your account by contacting us at [email protected].

7.3 How to Submit a Privacy Rights Request

To exercise any of the rights described above, please contact us using one of the following methods:

• Email: [email protected]
• Website: pizzasspunchs.click (via our contact form)

We will acknowledge receipt of your request within 10 business days and respond to your request within 45 calendar days. If we require additional time, we will notify you of the extension and the reason for it. We may need to verify your identity before processing your request to prevent unauthorized access to your information.

8. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your experience, analyze site traffic, and support our marketing efforts. Cookies are small text files stored on your device when you visit our website.

8.1 Types of Cookies We Use

8.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. Please note that disabling certain cookies may affect the functionality of our website and your ability to use certain features, such as placing an order. For more detailed information about managing cookies, please refer to your browser's help documentation.

You may also opt out of analytics cookies by visiting Google Analytics Opt-Out.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The following general retention guidelines apply:

After the applicable retention period expires, we will securely delete or anonymize your personal information. If deletion is not immediately possible (for example, because data is stored in backup archives), we will isolate your information from further processing until deletion is possible.

10. Children's Privacy

We do not knowingly collect, solicit, or maintain personal information from children under 18 years of age, nor do we knowingly allow children under 18 to register for accounts or place orders on our website. If you believe we have inadvertently collected personal information from a child under 18, please contact us immediately at [email protected] and we will take prompt steps to delete such information from our systems.

If you are a parent or guardian and you are aware that your child has provided us with personal information without your consent, please contact us so that we can take the necessary actions to remove that information and terminate any associated account.

11. International Data Transfers

Punch Pizza is based in the United States and our primary operations and data processing activities take place within the United States. However, some of our third-party service providers, such as cloud hosting platforms, analytics providers, and communication tools, may process data in countries outside of the United States.

If your information is transferred to countries outside the United States, we take appropriate steps to ensure that your personal information is treated securely and in accordance with this Privacy Policy and applicable law. These steps may include:

• Entering into data processing agreements with third-party service providers that include appropriate contractual safeguards for international data transfers.
• Using service providers who are certified under recognized frameworks such as the EU-U.S. Data Privacy Framework where applicable.
• Ensuring that international data transfers comply with applicable U.S. federal and state privacy laws.

By using our Services, you acknowledge that your information may be transferred to and processed in the United States or other countries, which may have different data protection laws than your country of residence.

12. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services, including social media platforms, delivery partner apps, and payment processors. These third-party services have their own privacy policies, and we are not responsible for their privacy practices or the content of their policies. We encourage you to review the privacy policies of any third-party services you access through our website.

The inclusion of any link on our website does not imply our endorsement of the linked site or service. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

13. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. Currently, our website does not respond to DNT signals because there is no universal standard for how websites should respond to such signals. We will continue to monitor developments in this area and update our practices accordingly.

In the meantime, you can manage your privacy preferences through cookie settings and other mechanisms described in Section 8 of this policy.

14. How to File a Privacy Complaint

If you have concerns about how we handle your personal information and feel that your privacy rights have been violated, we encourage you to contact us first so that we have the opportunity to address your concerns.

14.1 Contact Us Directly

Please reach out to our privacy team using the contact information provided in Section 15 below. We will investigate your complaint and respond within a reasonable timeframe.

14.2 File a Complaint with a Regulatory Authority

If you are not satisfied with our response or believe we are processing your information in violation of applicable law, you have the right to file a complaint with the relevant regulatory authority:

• California Residents: You may file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office.
  • California Privacy Protection Agency: https://cppa.ca.gov
  • California Attorney General: https://oag.ca.gov/privacy/ccpa
• All U.S. Residents: You may file a complaint with the Federal Trade Commission (FTC) regarding unfair or deceptive business practices:
  • FTC Consumer Information: https://www.ftc.gov
  • FTC Complaint Center: https://reportfraud.ftc.gov
• Residents of Other States: Please contact your state's attorney general or relevant consumer protection authority for information on how to file a privacy complaint in your jurisdiction.

15. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact us:

When contacting us regarding a privacy request, please include your full name, email address associated with your account (if applicable), and a clear description of your request or concern so that we can respond to you efficiently.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page.
• Post a prominent notice on our website notifying users of the change.
• Send an email notification to registered users if the changes are significant and affect how we use your personal information.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

This Privacy Policy was last updated on April 26, 2026 and is effective as of the same date. © 2026 Punch Pizza. All rights reserved.